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PRIVACY POLICY

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Luna Loom Creations (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, interact with our social media, purchase from our store, or communicate with us.


By using our services, you agree to this Privacy Policy.

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1. WHAT INFORMATION WE COLLECT


We collect personal information that is necessary for providing our products and running our business.

 

1.1 Information You Provide Directly

 

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed via third parties - we do not store card numbers)

  • Order history

  • Enquiry or customer service messages

  • TikTok or Instagram usernames (if you contact us on social platforms)


1.2 Information Collected Automatically


When you browse our website or shop online, we may automatically collect:

 

  • IP address

  • Device type and operating system

  • Browser type

  • Pages viewed and time spent on the site

  • Referring URL

  • Cookies and tracking technologies

  • Basic demographic information (if provided by analytics tools)


1.3 TikTok Shop & Social Media Platforms


When purchasing or interacting via TikTok Shop or other platforms:

 

  • We may receive profile information permitted by the platform

  • TikTok may share order-related information with us

  • We do not receive your payment details directly

  • Social media interactions may be visible publicly


1.4 Optional Information You May Choose to Provide

 

  • Photos or videos of your products (UGC)

  • Reviews or testimonials

  • Survey responses

  • Email newsletter opt-in

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2. HOW WE USE YOUR INFORMATION

 

We use your personal information to:

 

  • Process and fulfil your orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Respond to enquiries and messages

  • Improve our website and user experience

  • Run marketing or promotional campaigns

  • Conduct analytics and performance tracking

  • Prevent fraud and ensure platform security

  • Comply with legal obligations

  • We do not sell your personal information.

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3. HOW WE SHARE YOUR INFORMATION


We only share information with trusted third parties when necessary.


3.1 Service Providers


We may share data with the following:

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  • Shipping carriers (Australia Post, couriers)

  • Payment processors (Stripe, PayPal, TikTok Shop)

  • Analytics providers (Google Analytics, TikTok Pixel)

  • Email and marketing services

  • Website hosting services

  • Fraud prevention tools


3.2 TikTok Shop


When you purchase through TikTok Shop:

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  • TikTok handles payment processing

  • TikTok may collect additional usage data

  • We receive only the information required to fulfil your order


3.3 Legal Requirements


We may disclose your information if required by:

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  • Australian law

  • Court orders

  • Law enforcement requests

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4. COOKIES & TRACKING TECHNOLOGIES


We use cookies and tracking pixels to:

 

  • Improve website experience

  • Remember user preferences

  • Analyse site traffic

  • Personalise marketing

  • Track TikTok and Instagram ad performance


You may disable cookies through your browser, but some site functions may not work properly.

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5. HOW WE PROTECT YOUR INFORMATION


We take reasonable steps to secure your personal information using:

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  • SSL encryption

  • Secure server hosting

  • Access restrictions

  • Strong password and authentication requirements

  • PCI-compliant payment processors


Despite best efforts, no online system is 100% secure, and you acknowledge this when using our services.

 

6. DATA RETENTION


We retain your information only as long as necessary to:​

 

  • Provide our services

  • Comply with tax and legal obligations

  • Resolve disputes

  • Maintain accurate business records


Once no longer required, data is securely deleted or de-identified.

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7. CHILDREN’S PRIVACY


We do not knowingly collect personal information from individuals under 18.


If a minor interacts with our store, consent must come from a parent or legal guardian.


If we discover we have collected information from a minor without consent, we will delete it promptly.

 

8. YOUR RIGHTS UNDER AUSTRALIAN LAW

 

You may request:

 

  • Access to the personal information we hold about you

  • Correction of inaccurate or outdated information

  • Removal of certain types of collected data (where legally allowed)

  • Information about how your data is used or shared


To request this, simply contact us via email.

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9. EMAIL MARKETING & COMMUNICATIONS


By submitting your email or interacting with us, you may receive:

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  • Order-related updates

  • Marketing promotions or new product announcements

  • TikTok Live reminders (if opted in)


You may unsubscribe at any time via the link in our emails or by contacting us.

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10. THIRD-PARTY LINKS


Our website and social media pages may contain links to external websites.
We are not responsible for:

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  • The content on those websites

  • Their privacy practices

  • Any losses or damages incurred by using them


We encourage you to review third-party privacy policies independently.

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11. INTERNATIONAL DATA TRANSFERS


Some of our service providers may store data overseas, including:

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  • The United States

  • Europe

  • Asia (depending on processing partners)


We take reasonable steps to ensure international providers comply with privacy protections consistent with Australian standards.

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12. CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy at any time. Updates take effect when posted to our website.
Continued use of our services indicates acceptance of the updated policy.

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13. CONTACT US


For privacy concerns, data access requests, or questions:


Email: contact@lunaloomcreations.com.au
 

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