This Payment Policy outlines the accepted payment methods, security measures, and conditions that apply to all purchases made through Luna Loom Creations, including our website, Instagram, TikTok Shop, and any other sales platforms we use.

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By completing a purchase, you agree to the terms below.

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1. ACCEPTED PAYMENT METHODS

 

We currently accept:

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Website Payments

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• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

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TikTok Shop Payments

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TikTok handles all payments made through its platform.
We do not collect or store your card information.

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Buy Now, Pay Later (Optional)

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If activated on your website:

• Afterpay

• Klarna

• Zip

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2. PAYMENT SECURITY

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All payments are processed securely through trusted third-party processors using:

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• PCI-DSS compliant systems

• Encrypted payment gateways

• Secure SSL connections

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We do not see, store, or have access to your full credit card details at any time.

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3. ORDER CONFIRMATION

 

Once your payment is successfully processed:

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• You will receive an order confirmation email

• Your order will begin processing within our standard processing times

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If you do not receive confirmation, please check your spam folder or contact us.

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4. CURRENCY

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All prices listed on our website and platforms are in:

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AUD $ Australian Dollars

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Shipping rates, taxes, and checkout totals will also appear in AUD.

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5. PRICING & TAXES

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Prices are subject to change at any time without notice.

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Your final order total will include:

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✔ Product prices
✔ Applicable taxes (GST where applicable)
✔ Shipping fees
✔ Any discounts or promotions applied

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If there is a pricing error or system glitch, we reserve the right to correct the price or cancel the order.

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6. FAILED, DECLINED OR PENDING PAYMENTS

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An order is only confirmed once payment has been fully processed.

If a payment:

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• Fails

• Is declined

• Gets flagged for review

• Remains pending for more than 24 hours

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Your order may be automatically cancelled.

We cannot reserve stock for orders with incomplete payments.

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7. CHARGEBACKS & PAYMENT DISPUTES

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If you initiate a chargeback without contacting us first, your account may be restricted from future purchases.

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We encourage customers to reach out so we can resolve the issue quickly and fairly.

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8. REFUNDS & RETURNS

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Our Refunds & Returns Policy outlines when refunds may be issued.

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Refunds are processed using the original payment method wherever possible.

Please note:

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• Refunds may take 5–10 business days to appear

• TikTok Shop refunds are managed directly by TikTok’s payment system

• We cannot refund to a different card or payment method

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9. GIFT CARDS / STORE CREDIT

 

If you use store credit or a gift card:

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• They are non-refundable

• They cannot be exchanged for cash

• They may only be used for purchases through our website

• Gift cards expire after the period stated at purchase

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10. BUY NOW, PAY LATER TERMS 

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If you offer Afterpay, Klarna, or Zip:

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• All BNPL transactions are governed by the BNPL provider’s terms

• We are not responsible for BNPL contracts, fees, or decisions

• Refunds will return to your BNPL account

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11. TIKTOK SHOP PAYMENTS

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For orders placed via TikTok Shop:

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• TikTok handles all payment processing

• Refunds must follow TikTok’s guidelines

• Payment issues must be raised through TikTok before we can intervene

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We will assist where possible.

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CONTACT US

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For payment queries or billing issues, contact us at:
Email: contact@lunaloomcreations.com.au