Welcome to Luna Loom Creations (“we”, “us”, “our”). By purchasing from our store, browsing our website, interacting with our social media, or participating in TikTok Lives, you agree to the Terms outlined here.

 

If you do not agree with these Terms, please discontinue use of our services.

These Terms apply across all platforms, including our website, Instagram, TikTok, and TikTok Shop.

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2. GENERAL CONDITIONS

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We reserve the right to refuse service to anyone for any reason at any time.

You agree not to:

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• Use our products or site for unlawful purposes

• Violate any laws in your jurisdiction

• Transmit harmful code, viruses, or destructive data

We reserve the right to immediately terminate access for anyone breaching these conditions.

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3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

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We strive to ensure all information is accurate, but we make no guarantee that:

• Product descriptions

• Measurements

• Website text

• Pricing

• Availability

are always error-free, current, or complete.

 

We reserve the right to:

• Correct errors

• Update information

• Change product details

• Modify content

at any time without prior notice.

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4. MODIFICATIONS TO SERVICE, PRICES & PRODUCTS

 

Prices for our products may change without notice.
We may modify or discontinue:

• Products

• Services

• Website features

• TikTok Shop offerings

at any time.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the service.

This clause protects your ability to:

• Pause the shop

• Update pricing based on supplier costs

• Remove items that sell out

• Adjust catalogue structure across platforms

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5. PRODUCTS & DESCRIPTIONS

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All crystals are natural and unique; variations in colour, texture, inclusions, veining, and shape are expected.

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We do not guarantee that product images will match your item perfectly, as lighting and screen settings vary.

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Measurements, weights, and appearance are approximate.

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6. ORDERING & PAYMENT

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Orders are accepted only after full payment has been made and cleared.

We reserve the right to:

• Refuse any order

• Limit quantities

• Cancel orders suspected to be fraudulent

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You must provide accurate and complete information at checkout.

Payments are processed securely through trusted third-party processors. We do not store full card numbers.

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7. SHIPPING & DELIVERY

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Shipping estimates are provided in good faith but are not guaranteed.

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Delivery delays caused by couriers, customs, weather, or external factors are beyond our control.

Once your order is handed to Australia Post or another courier, responsibility transfers to the carrier.

Full details are outlined in our Shipping & Returns Policy.

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8. RETURNS, REFUNDS & EXCHANGES

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We do not accept returns or exchanges for change of mind.

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Refunds may be offered for damaged or incorrect items only when sufficient evidence is provided within the required timeframe.

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All conditions are detailed in our Returns, Refunds & Exchange Policy.

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9. THIRD-PARTY TOOLS & LINKS

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We may provide access to third-party tools such as:

• TikTok Shop infrastructure

• Payment processors

• Analytics tools

• Shipping calculators

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You acknowledge that:

• We provide these tools “as-is”

• We have no control over their functionality

• We are not liable for issues arising from their use

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Our website may contain links to third-party sites; we are not responsible for their content or policies.

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10. PROHIBITED USES

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You are prohibited from using the site or our services to:

• Commit unlawful acts

• Violate regulations

• Upload viruses or malicious code

• Collect personal information of others

• Spam, phish, scrape, or data-mine

• Interfere with site security

• Impersonate Luna Loom Creations

• Use content for competing commercial purposes

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Violation may result in termination of services and legal action.

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11. CUSTOMER RESPONSIBILITIES

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You agree to:

• Provide accurate contact and shipping details

• Carefully review product descriptions

• Understand the natural variation of crystals

• Handle products safely

• Maintain secure control of your payment methods

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12. INTELLECTUAL PROPERTY

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All branding, packaging, photography, videos, logos, text, and digital assets belong exclusively to Luna Loom Creations.

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Unauthorised use, reproduction, or distribution is prohibited.

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Full details appear in our Intellectual Property Ownership Statement.

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13. USER-GENERATED CONTENT (UGC)

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By tagging, messaging, or submitting content featuring our products, you grant us a licence to repost and use the content for marketing unless you request otherwise.

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Details are outlined in the Content Usage Rights Document.

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14. LIMITATION OF LIABILITY

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We are not liable for:

• Losses arising from website downtime

• Errors in content or product descriptions

• Carrier delays or lost parcels not confirmed lost by the courier

• Misuse or mishandling of products

• Reliance on metaphysical or spiritual claims

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Our liability is limited to the value of the purchased product.

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15. INDEMNIFICATION

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You agree to indemnify and hold harmless Luna Loom Creations from any claim or demand arising from:

• Your use or misuse of our site or products

• Your breach of these Terms

• Your violation of third-party rights

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This clause provides strong legal protection for your business.

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16. SEVERABILITY

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If any part of these Terms is deemed unlawful or unenforceable, the remainder will still apply and remain in effect.

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17. TERMINATION

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We may suspend or terminate your access to our services at any time for:

• Breach of these Terms

• Fraudulent behaviour

• Abuse or misuse of our platforms

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You remain liable for all amounts due prior to termination.

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18. ENTIRE AGREEMENT

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These Terms constitute the complete agreement between you and Luna Loom Creations regarding use of our services and products.

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19. GOVERNING LAW

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These Terms are governed by the laws of New South Wales, Australia.

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20. CONTACT INFORMATION

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For questions about these Terms:
Email: contact@lunaloomcreations.com.au